Privacy Policy

1. Who we are

Incoss Technologies ("Incoss", "we", "us", or "our") provides software development, consulting, and related technology services. This Privacy Policy describes our practices regarding personal information collected through incosstech.com and associated communication channels.

This policy applies to website visitors, prospective clients, newsletter subscribers, meeting attendees, job applicants, and individuals who otherwise interact with us. Separate written agreements may apply to client engagements and will prevail where they conflict with this policy.

2. Information we collect

We may collect the following categories of information:

• Identity and contact data: name, email address, phone number, company name, job title, and similar details you provide in forms or correspondence.
• Inquiry and project data: messages, requirements, proposals, meeting notes, and other content you submit through contact forms, booking flows, or email.
• Account and authentication data: if you sign in with Google to book a meeting, we receive your name, email address, and profile information made available by your identity provider.
• Technical and usage data: IP address, browser type, device information, pages viewed, referring URLs, and approximate location derived from IP.
• Communications data: records of emails, support requests, and other interactions with our team.
• Marketing preferences: newsletter subscription status and related metadata.

3. How we collect information

We collect information directly from you when you fill out forms, book meetings, subscribe to updates, email us, or communicate with us in other ways. We also collect limited technical information automatically through cookies, analytics tools, and server logs when you use our website.

4. How we use information

We use personal information for legitimate business purposes, including:

• Responding to inquiries, scheduling meetings, and providing customer support.
• Preparing proposals, statements of work, and delivering contracted services.
• Operating, maintaining, and improving our website and internal systems.
• Sending service-related notices and, where permitted, marketing communications you have opted into.
• Preventing fraud, abuse, spam, and security incidents.
• Complying with legal obligations and enforcing our terms and policies.

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects without appropriate safeguards.

5. Legal bases for processing

Depending on your location and the context of processing, we rely on one or more of the following: your consent; performance of a contract or steps prior to entering a contract; our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; and compliance with legal obligations.

6. Sharing and disclosure

We may share personal information only as necessary:

• With service providers who assist us with hosting, email delivery, analytics, authentication, customer relationship management, and similar operations, under contractual confidentiality and security obligations.
• With professional advisers such as lawyers, accountants, or insurers where reasonably required.
• With authorities, regulators, or law enforcement when required by applicable law, court order, or to protect rights, safety, and security.
• In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.

Some service providers may process data outside your country. Where required, we implement appropriate safeguards for cross-border transfers.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on the nature of the data, our relationship with you, and applicable legal, tax, or regulatory requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely archive it.

8. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For more detail on our security practices, see our Data Security policy.

9. Your rights and choices

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing emails using the unsubscribe mechanism or by contacting us.

To exercise your rights, contact us using the details at the end of this policy. We may need to verify your identity before responding. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.

10. Children's privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

11. Third-party links and services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through reasonable means where appropriate. Continued use of the website after changes become effective constitutes acknowledgment of the updated policy, to the extent permitted by law.