Refund Policy

1. Scope

This Refund Policy applies to fees paid to Incoss Technologies for custom software development, consulting, design, support, and related professional services. It does not apply to third-party licenses, pass-through costs, or products sold by other vendors unless expressly stated in your agreement.

Your signed proposal, statement of work (SOW), master services agreement, or invoice may contain project-specific refund and cancellation terms. Where those documents conflict with this policy, the signed agreement controls.

2. Milestone-based billing

Most engagements are structured around agreed milestones, deliverables, or time periods. Invoices are typically due according to the payment schedule in your contract. Work on subsequent milestones may be paused if invoices are overdue, subject to the terms of your agreement.

3. Completed work

Fees for milestones or services that have been delivered and accepted are generally non-refundable. Acceptance may occur through written approval, production deployment, use of deliverables in business operations, or passage of an agreed review period without documented rejection.

If you dispute a deliverable, you must notify us in writing within the review period specified in your agreement, describing the deficiency with reasonable detail so we can remedy it.

4. Unused prepaid amounts

If you have prepaid for work that has not yet started, or for a future milestone that Incoss has not begun due to no fault of Incoss, we may refund or credit the unused portion at our discretion or as required by your contract.

Refunds do not include non-recoverable third-party costs, infrastructure charges, license fees, or expenses already incurred on your behalf.

5. Cancellation by client

You may terminate an engagement according to the notice period and termination clause in your agreement. Upon termination, you remain responsible for payment for work performed, expenses incurred, and any non-cancellable third-party commitments through the effective termination date.

If no written agreement exists, either party may terminate a preliminary engagement before work begins with written notice; any amounts paid for unstarted work may be refunded minus reasonable administrative costs.

6. Cancellation by Incoss

We may terminate an engagement if you materially breach payment or cooperation obligations, if continuing the work would violate law, or if we cannot reasonably perform due to circumstances outside our control. In such cases, refund treatment will follow the applicable contract and the work completed to date.

7. Chargebacks and disputes

Before initiating a chargeback or payment dispute with your bank, please contact us so we can investigate and resolve the issue in good faith. Unwarranted chargebacks may result in suspension of services and recovery of associated fees.

8. Processing refunds

Approved refunds are processed to the original payment method where possible, within 14–30 business days depending on banking and payment provider timelines. Refunds are issued in the same currency as the original payment unless otherwise agreed in writing.

9. Contact

For refund requests or billing questions, email contact@incosstech.com with your company name, invoice reference, and a description of your request. We will acknowledge receipt and respond within a reasonable timeframe.